Refund Policy
Our policy regarding payments, cancellations, and refunds.
Last Updated: September 2026
1. General Policy
At RGpro Mobile Detailing, we work to provide professional detailing services and a positive customer experience.
Because our services involve time, labor, products, and travel to the customer's location, refunds are handled on a case-by-case basis.
2. Cancellations
Customers should contact RGpro as soon as possible if they need to cancel or reschedule an appointment.
Cancellations made with reasonable notice may be eligible for a refund of any eligible amount paid in advance.
Late cancellations or no-shows may not be eligible for a full refund.
3. Deposits and Prepayments
If a deposit or prepayment is required to reserve an appointment, the applicable refund terms will be communicated at the time of booking.
Deposits may be non-refundable when an appointment is cancelled without sufficient notice or when a customer fails to appear for a scheduled service.
4. Services Already Completed
Because detailing services are performed specifically for each vehicle, completed services are generally non-refundable.
If you believe there is a problem with a completed service, please contact RGpro as soon as possible so that we can review the situation and determine an appropriate solution.
5. Service Concerns
We want you to be satisfied with your detailing service. If you are not satisfied with an aspect of the service, please contact us promptly and explain the issue.
Depending on the circumstances, RGpro may offer a correction, additional service, partial refund, credit, or another appropriate resolution.
6. Additional Work
Some vehicles require additional work because of excessive dirt, stains, pet hair, odors, spills, heavy soiling, or other conditions.
When additional charges are necessary, RGpro will communicate those charges before performing significant additional work whenever reasonably possible.
7. Weather and Circumstances Outside Our Control
Mobile detailing services may sometimes need to be rescheduled because of severe weather, unsafe conditions, equipment problems, or other circumstances outside our reasonable control.
When RGpro must cancel or reschedule a service for these reasons, we will work with the customer to reschedule the appointment or address any eligible prepaid amount.
8. How to Request a Refund
To request a refund or discuss a service concern, please contact RGpro Mobile Detailing and provide your name, appointment information, and a description of the issue.
We will review the request and respond within a reasonable period of time.
9. Refund Processing
Approved refunds will generally be returned using the original payment method whenever possible.
The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
10. Changes to This Policy
RGpro may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Refund Policy or would like to discuss a refund or service concern, please contact RGpro Mobile Detailing.